Refund & Cancellation Policy — pre-launch draft

No paid service is active in Phase 2. The $19 report and $29/month Premium plan are not being sold. Refund, delivery, billing, and cancellation terms must be finalized before payments are enabled.

Complete Decision Report

The planned $19 report is a personalized digital product. No final-sale rule, refund window, or satisfaction guarantee has been approved. Before launch, the policy must address failed delivery, duplicate charges, unauthorized transactions, material technical defects, and applicable consumer rights.

Premium membership

The intended $29/month Premium experience allows self-service cancellation at any time, stopping future renewal while access continues through the paid billing period. Accounts, billing, and subscription management are not active; final terms must match the selected payment processor and approved legal review.

Support and disputes

There is no active paid-order support or transaction-tracking channel. Before launch, Nextalyst must publish a verified support method, required order details, response expectations, fraud controls, duplicate-charge handling, and a documented refund review workflow.